Case Study: Linklaters improves document production efficiency with BigHand Digital Dictation

Linklaters rolls out BigHand to 3,200 users across its global legal team

Linklaters, a Magic Circle law firm, faced the challenge of modernizing its outdated and disparate analogue dictation systems across its international offices. The firm needed an enterprise digital solution to improve workflow efficiency, support flexible and mobile working for its fee earners, and accommodate local language transcription. They turned to vendor BigHand to implement its BigHand3 digital dictation workflow software.

BigHand provided a centralized digital dictation solution that was seamlessly integrated with the firm's Citrix environment, overcoming significant technical audio buffering challenges. The implementation resulted in a quicker document turnaround, time savings for fee earners and secretaries, and a reduction in overtime costs. The solution also enabled global team working and innovative back-office support strategies, including the potential for inter-departmental sharing and future language-specific virtual transcription teams. With over 3,200 users, it became the largest implementation of its kind in the global legal sector.

Linklaters