Case Study: Lewis Brisbois streamlines legal support and improves workflow visibility with BigHand Workflow Management

Lewis Brisbois optimizes support across 52 offices with BigHand

Lewis Brisbois, an Am Law 100 law firm, faced a challenge in modernizing its process for delegating administrative tasks from lawyers to support staff across its 52 offices. Their traditional email-based system lacked transparency and data, making it difficult to track work types and team capacity. To address this, the firm turned to BigHand and implemented its BigHand Workflow Management solution.

The BigHand Workflow Management solution provided a dedicated legal platform that streamlined task delegation into a digital, trackable workflow. This gave the firm real-time visibility into work types and staff utilization, enabling data-driven decisions on support optimization and future recruitment. With BigHand, Lewis Brisbois achieved greater operational efficiency, directly impacting time and cost savings while future-proofing its support model.

Lewis Brisbois