Case Study: Ellisons Solicitors achieves flexible working and greater efficiency with BigHand Speech Recognition

Leading law firm underpins rapid growth with flexible working for fee earners

Ellisons Solicitors, one of the fastest growing full-service law firms in the East of England, needed a better way to support rapid growth, flexible working, and internal efficiency. With attorneys previously relying on support staff for all types of dictation, the firm was facing backlogs, delays during peak holiday periods, and a need for fee earners to become more self-sufficient. Ellisons turned to BigHand Speech Recognition to help address these challenges.

BigHand implemented its Speech Recognition solution so attorneys could dictate and transcribe voice notes on the go, or route work into the firm’s digital workflow for support staff to action. The result was faster turnaround for simple documents like letters and attendance notes, with work returned within minutes, while urgent items could be handled from court or home without delay. BigHand’s solution also freed support staff to focus on higher-value billable work, helping Ellisons underpin its flexible working policy and maintain first-class client service.

Ellisons Solicitors

Ian Burrell

Director of IT