Case Study: Larkin Hoffman achieves streamlined legal workflows and improved client service with BigHand Workflow Management

Larkin Hoffman is set to deploy BigHand’s legal workflow management solution for optimised lawyer and client service

Larkin Hoffman has chosen to deploy BigHand’s full legal workflow management solution to support a new Legal Administrative Assistant (LAA) team model and improve lawyer and client service. The firm faced fragmented task routing (email, phone, physical notes), difficulty reassigning work, and limited visibility into who was doing what and at what cost, so they needed a reliable workflow platform to centralize assignments and enable flexibility.

BigHand implemented its Workflow Management platform to provide a centralized task hub, mobile access, and dashboards showing work types, volume, capacity and resource utilization. As a result, Larkin Hoffman can track and reassign work more easily, balance workloads across LAAs, improve turnaround times and prioritization, and support effective remote/hybrid working — outcomes made smoother by prior use of BigHand Digital Dictation and close vendor support from BigHand.

Larkin Hoffman

Mark A. Brauch

Director of Information Services