Case Study: Larkin Hoffman improves legal workflow and client service with BigHand Workflow Management

Larkin Hoffman improves workflow visibility and turnaround times with BigHand

Larkin Hoffman, an innovative law firm, faced the challenge of needing to delegate legal administrative tasks more effectively to optimize lawyer and client service. To support a new initiative of introducing Legal Administrative Assistant (LAA) teams, the firm needed a reliable technology to underpin the changes and move away from inefficient methods like email and phone calls. They chose to implement BigHand's legal workflow management solution.

The BigHand solution provided a centralized task hub, enabling work to be easily moved, managed, and tracked. This provided lawyers with visibility into task progress and gave management access to key operational data. The implementation allowed the firm to establish a hybrid work model, with the tool facilitating effective work-from-home practices. While specific metrics are not provided, the firm expects the solution to lead to enhanced turnaround times, better prioritization, and help maintain its principle of providing excellent client service.

Larkin Hoffman