Case Study: Large Canadian Law Firm improves alert delivery and reporting with BigHand AlertManager

Large Canadian Law Firm - Customer Case Study

Large Canadian Law Firm, a 350+ attorney firm in Canada, needed a flexible way to generate alerts from its practice management system and other data sources, including business intelligence systems. The firm also wanted more advanced data filtering than basic demographics and needed to schedule alert delivery without depending on the IT department. BigHand’s AlertManager was the product used to address these needs.

BigHand implemented AlertManager with its Task Scheduler integration, enabling browser-based scheduling, flexible data filtering, and email-based notification delivery from the firm’s existing systems. As a result, the firm could automate alerts without IT assistance, generate reports using any client attribute, and gain more timely insights for profitability and financial analysis.