Case Study: Kingsley Napley achieves greater efficiency with BigHand Speech Recognition

Kingsley Napley turns dictations around 68% faster with BigHand

Kingsley Napley, a London-based law firm, sought to meet increasing client demands for a more mobile and responsive service while also deploying its highly skilled secretarial workforce more effectively. To address this challenge, the firm turned to vendor BigHand, building upon their existing use of BigHand Digital Dictation by implementing BigHand Speech Recognition.

The solution involved a phased roll-out of BigHand Speech Recognition technology. A proof of concept measured dictations being turned around 68% faster with a 97.56% accuracy rate. This allowed secretaries to focus on more value-added tasks. Following the successful trial, BigHand's technology was adopted more widely, leading to a cultural shift towards greater mobility and efficiency within the firm.

Kingsley Napley