Case Study: International Top 100 Law Firm achieves smarter work allocation and stronger retention with BigHand Resource Management

International Top 100 law firm successfully retains talent and safeguards profitability with optimal work allocation underpinned by BigHand Resource Management

International Top 100 Law Firm partnered with BigHand to improve how work was allocated across its global offices. The firm wanted a fairer, more accessible process that would better match matter requests to available capacity, while also supporting fee earner development, retention, and profitability. It piloted BigHand Resource Management in its corporate department to help address these challenges.

BigHand Resource Management gave the firm real-time visibility into utilization, capacity, skills, and availability, enabling faster and more equitable allocation of work. Over a four-month pilot, BigHand supported more than 600 work requests, with 90% receiving same-day responses and 60% answered within an hour. The firm also made 123 cross-office allocations, improved coverage for absences, and helped junior associates hit utilization targets while strengthening career development through skills-based matching.