Case Study: Hume Taylor & Co achieves faster turnaround and service delivery excellence with BigHand Workflow Management

Innovative law firm, Hume Taylor opts for legal workflow solution, BigHand Now, to gain competitive edge through service delivery excellence

Hume Taylor & Co, a leading Adelaide and regional South Australia law firm with nine lawyers, faced inefficient back-office task handling—tasks were emailed or written on paper and often lost or needed clarification. When COVID-19 forced remote working the firm accelerated a planned improvement project and chose BigHand’s full law firm workflow solution, BigHand Workflow Management, building on their prior use of BigHand Digital Dictation and Speech Recognition.

BigHand Workflow Management centralised task instructions, automated routing to the right skilled resource, and provided desktop and mobile visibility so lawyers and support staff can monitor progress and reassign work by capacity. The BigHand solution delivered faster turnaround times, more consistent service, improved support-staff workload management, and management-level data that’s already driving data‑driven recruitment decisions and early cost‑of‑task analysis through applied hourly rates.

Hume Taylor & Co

Scott Herriman

Managing Partner