Case Study: Platt Halpern achieves faster turnaround and increased efficiency with BigHand digital dictation

How Platt Halpern uses BigHand to drive efficiency

Platt Halpern, a private client and legal aid firm with three UK offices and 33 staff, faced pressure to cut operational costs and boost fee‑earner productivity after legal aid changes. To replace slow, costly analogue tapes and enable mobile working, practice manager Graham Wright introduced BigHand digital dictation (including BigHand for Blackberry) to modernize the firm’s workflow.

BigHand implemented a digital workflow and virtual central pool of secretaries so eight FTE secretaries now support 21 fee earners across offices, enabling cross‑office working and mobile dictation. Within six months of go‑live Platt Halpern had eliminated its typing backlog, sped up turnaround, improved client care and increased capacity, and is now extending BigHand’s speech recognition to free support staff for higher‑value work.

Platt Halpern

Graham Wright

Practice Manager