Case Study: Clark Willis LLP achieves first-class client service through mobile working with BigHand Professional

How one law firm has secured first-class service by mobilising its workforce

Clark Willis LLP, a growing UK law firm facing pressure to do more with less, needed to modernise working practices so fee earners could work flexibly outside the office and maintain high client service levels. To meet that challenge the firm selected BigHand, deploying BigHand Professional and the BigHand Go app to enable mobile dictation and workflow management.

BigHand’s solution lets fee earners dictate from court or home, attach priorities and due-by dates, and creates an audit trail so work doesn’t get lost—Tanya Bloomfield reports fewer catch-up delays and the ability to push urgent work straight to the office even when stuck in traffic. Clark Willis LLP is also trialling BigHand Speech Recognition to reduce typing time for support staff, and says the BigHand implementation was seamless and has helped the firm sustain first-class client service as it grows.

Clark Willis LLP

Tanya Bloomfield

Partner