Case Study: Larkin Hoffman enhances client service and workflow efficiency with BigHand Workflow Management

How Larkin Hoffman Successfully Automated Workflow Management with BigHand

Larkin Hoffman, a Minneapolis-based law firm, needed a better way to organize, track, and route administrative requests as it restructured its legal support teams to improve hybrid working and client service. The firm partnered with BigHand and adopted BigHand Workflow Management to replace manual delegation and reporting with a more centralized, efficient workflow process.

With BigHand Workflow Management, Larkin Hoffman introduced task triage, email intake, customized forms, team coordinators, and a Center of Excellence model to improve visibility, balance workloads, and support knowledge sharing. The result was more efficient task allocation, higher team morale, and stronger resourcing insight, including 3,300+ additional tasks processed in 2023 versus 2021 and an improved attorney-to-LAA ratio from 3.58 to 4.28.

Larkin Hoffman

Brenda Greenhalgh

Legal Administrative Support Manager