Case Study: Holdens Solicitors achieves quality-led business transformation and major efficiency gains with BigHand Professional and BigHand Speech Recognition

Holdens Solicitors enable business change through BigHand solution integrations

Holdens Solicitors, a 170‑year‑old regional law firm, needed to drive internal change to improve efficiency and meet the Law Society’s Lexcel quality standards while shifting from high‑volume legal aid work to more commercial and private family matters. To achieve this, Holdens expanded its existing investment in BigHand by adding BigHand Professional and BigHand Speech Recognition to streamline dictation and case management processes.

BigHand’s solution was rapidly adopted across 19 attorneys and 12 secretaries, with 72% of dictations routed to speech recognition (up to 99% usage for some users), cutting secretarial playback time by 47% and completing speech recognition dictations 43% faster. Those efficiency gains freed staff to focus on quality controls and client care, growing best‑practice processes from six to more than 25, earning a Law Society award shortlisting within six months, supporting flexible working and business continuity, and helping Holdens absorb shifting workloads and protect revenue — all enabled by BigHand.

Holdens Solicitors

Susan Rutherford

Practice Manager