Case Study: Holdens Solicitors achieves business change and workflow efficiency with BigHand

Holdens Solicitors cuts dictation playback time by 47% with BigHand

Holdens Solicitors, a long-established UK law firm, faced a challenge in managing a business shift from high-volume legal aid work to more commercial and private cases while striving to meet the rigorous Lexcel quality standards. To drive efficiency and free up time for quality initiatives, the firm turned to vendor BigHand, building on its existing investment in BigHand Professional by implementing BigHand Speech Recognition.

The solution from BigHand led to significant efficiency gains, with 72% of dictations processed via speech recognition. This resulted in secretaries spending 47% less time on playback and dictations being completed 43% faster. The time saved was reallocated to essential quality and risk management tasks, which supported the firm's transformation and enabled it to become a Lexcel flagship practice. BigHand's technology also provided the agility to easily absorb a major redistribution of work types without adding secretarial staff.

Holdens Solicitors