Case Study: HFW achieves more flexible global resource allocation with BigHand Resource Management

HFW boosts global lawyer utilisation by 7.5% with BigHand

HFW, a global, sector-focused law firm, faced the challenge of moving away from a traditional model where associates were tied to specific partners. They sought a more flexible way to allocate client matters based on expertise and workload. To facilitate this change, HFW partnered with vendor BigHand to implement their Resource Management software.

BigHand implemented a global resource management system that provides real-time visibility into lawyer utilization. This solution allows HFW to efficiently allocate matters to lawyers with spare capacity. The results from a pilot were significant, with the firm's global Aerospace group seeing a 7.5% increase in utilization worldwide and a 20% increase in London. The BigHand system also proved invaluable for maintaining responsiveness to urgent client needs during the Covid-19 crisis.

HFW