Case Study: Herrick Feinstein LLP achieves improved operational efficiency with BigHand Workflow Management

Herrick Feinstein LLP restructures support teams over two-plus years with BigHand

Herrick Feinstein LLP faced the challenge of restructuring its legal support teams to improve operational efficiency and move away from outdated, one-on-one support models that were not optimized for a modern, tech-savvy workforce. To address this, the firm partnered with BigHand and implemented its Workflow Management solution to help manage this significant operational change.

The solution involved moving most attorneys to a team-based support structure, eliminating dedicated assistants for many roles, and creating a centralized Administrative Resource Center (ARC) for junior staff to handle a wide range of tasks. BigHand Workflow Management was used to digitize and manage task delegation, ensuring work was visible and routed to the correct team or individual. While specific metrics are not provided, Herrick Feinstein reported that the restructure has been "great" and a positive evolution, leading to improved operational efficiency and a more optimized workforce.

Herrick Feinstein LLP