Case Study: Gould & Ratner LLP achieves significant time savings and streamlined document production with BigHand

Gould & Ratner LLP saves time with BigHand document production tools

Gould & Ratner LLP, a Chicago-based law firm, needed to simplify and standardize its document production, templates and formatting workflows across a growing team of attorneys and secretaries. In 2005 the firm selected BigHand and deployed BigHand Create and BigHand Hyperstyles from the BigHand Produce suite to centralize templates, streamline style application and give secretaries easier access to Word functionality.

BigHand implemented the solution with on-site training and firm-wide rollout, and Gould & Ratner reports substantial efficiency gains and higher staff confidence. BigHand Hyperstyles is estimated to save an average of 1.5 hours of formatting time per user per day (roughly $7,740 per full‑time secretary per year), and the firm cites projects with far greater savings—one document alone saved about 15 hours. Gould & Ratner has expanded licenses as it grew and praises BigHand’s support (97% satisfaction) and ongoing training.

Gould & Ratner LLP

Jackie Willis

IT Manager