Case Study: Goodell DeVries Leech & Dann LLP streamlines legal support workflows with BigHand Workflow Management

Goodell DeVries Leech & Dann LLP future-proofs support for over 60 attorneys with BigHand

Goodell DeVries Leech & Dann LLP, a US law firm, faced the challenge of future-proofing its support services due to a shrinking talent pool and an unsustainable traditional secretarial support model. To address this, the firm initiated its "Future Staffing Initiative" and turned to vendor BigHand for its task management solution, BigHand Workflow Management.

By implementing BigHand's solution, the firm gained transparency into work delegation and team capacity, ensuring tasks were routed to the correct resources with all necessary instructions. BigHand provided measurable visibility into workflows, which optimized the service offered to attorneys and received great feedback from the firm's Document Services Team and management.

Goodell DeVries Leech & Dann LLP