Case Study: Goodell DeVries Leech & Dann LLP achieves future-proofed, streamlined attorney support with BigHand Workflow Management (BigHand)

Goodell DeVries future-proofs the support service offered to attorneys with “Future Staffing Initiative” and BigHand Now

Goodell DeVries Leech & Dann LLP, a US law firm with more than 60 attorneys, faced a shrinking talent pool and an unsustainable traditional secretary‑to‑lawyer support model. As part of its “Future Staffing Initiative,” the firm turned to BigHand and its BigHand Workflow Management solution to future‑proof support services and improve client delivery turnaround.

Goodell DeVries created a Document Services Team and implemented BigHand Workflow Management to send tasks with upfront instruction forms, route work to the right resource, and track items through to completion. The BigHand solution delivered clear visibility into task types and team capacity, immediate transparency of workloads, positive user feedback, and a successful rollout to the Document Services Team and paralegals with plans to expand to attorneys in 2020.

Goodell DeVries Leech & Dann LLP

David Roden

Director of Technology & Operations