Case Study: Friday, Eldredge & Clark achieves greater productivity with BigHand

Friday, Eldredge & Clark adds 6 billable hours per week with BigHand

Friday, Eldredge & Clark, Arkansas's largest law firm, was struggling with an inefficient and costly analog tape dictation system. This antiquated process led to difficulties in work delegation, prioritization, and management visibility, costing the firm valuable hours in manual transcription. To modernize their operations and meet increasing client demands, they turned to BigHand for a digital dictation, speech recognition, and mobility solution.

BigHand implemented a centralized digital workflow platform, which included a successful pilot program for speech recognition and mobile apps. The solution provided management with visibility into workloads and enabled easy redistribution of tasks. As a result, the firm eliminated lost dictations, cut the time management spent chasing work in half, and saved hours of manual transcription. One attorney reported capturing an additional 6 billable hours per week. BigHand's technology significantly increased productivity and allowed support staff to focus on higher-value, client-focused work.

Friday, Eldredge & Clark