Case Study: Friday, Eldredge & Clark LLP achieves increased productivity and faster turnaround with BigHand

Friday, Eldredge & Clark achieves success with BigHand Workflow Management

Friday, Eldredge & Clark, Arkansas’ largest law firm, was hampered by an antiquated tape-based dictation system that made delegation, prioritization and queue management difficult, forced secretaries to spend hours on manual transcription and limited remote productivity. To modernize and speed document turnaround while maintaining client service, the firm chose BigHand and its Digital Dictation, Speech Recognition and Mobility solutions.

BigHand ran a 60-day speech recognition pilot and then rolled out BigHand Digital Dictation, Speech Recognition and Mobility firm-wide, including a mobile app for remote dictation and task delegation. The result was measurable: thousands of dictations per month with no losses, one attorney gained about 6 billable hours per week (≈24 hours/month), management time chasing work was cut in half, manual transcription hours dropped, work can be rerouted easily, and overall productivity and client responsiveness improved — with Friday, Eldredge & Clark praising BigHand’s stable platform and support.

Friday, Eldredge & Clark

Greg McKee

Chief Information Officer