Case Study: Eversheds Sutherland improves workflow visibility and support staff efficiency with BigHand Workflow Management

Eversheds Sutherland boosts support workflows across several teams with BigHand

Eversheds Sutherland, an international law firm, faced the challenge of optimizing support staff workflows, particularly in adapting to a hybrid working model post-pandemic. They turned to the vendor BigHand, implementing its BigHand Workflow Management and Document Creation solutions to gain better visibility and move work efficiently among diverse teams across different locations.

The BigHand solution provided the firm with the data and analytics needed to track work trends and redistribute tasks effectively. This resulted in massive benefits, including the ability to identify resource needs and resupport teams accordingly. For example, data revealed a high volume of matters in Birmingham, allowing other locations to provide support. The implementation was so successful that other business functions like facilities and project management became interested in using BigHand Workflow Management for their own needs.

Eversheds Sutherland