Case Study: DLA Piper achieves centralised document services and cost savings with BigHand

DLA Piper services take charge worldwide thanks to BigHand

DLA Piper needed to centralise and standardise document services to support rapid global growth, reduce costs, and deliver a more process-led way of working. To achieve this, the firm moved its document services into a single regional hub in Leeds and chose BigHand’s document workflow platform—using BigHand as a workflow engine beyond dictation—to provide the dedicated, trackable technology foundation required.

BigHand enabled scanned documents from any multi‑function device to be routed, tracked and reviewed centrally in Leeds via a document review console, balancing workloads, extending 24/7 coverage and freeing fee‑earners for higher‑value work. The BigHand solution delivered clear savings and efficiency gains, paid for itself in eight months, was effectively cost‑neutral versus a new analogue setup, improved staff morale and positioned DLA Piper for further global expansion.

DLA Piper

Jason Plant

Head of applications technology