Case Study: DLA Piper achieves 36-hour remote-work transition and major efficiency gains with BigHand

DLA Piper moves to remote-working practices in 36 hours during Covid-19 pandemic as a result of strong IT infrastructure and technology support

DLA Piper, the global law firm, faced the abrupt need to shift to 100% remote working during the COVID-19 pandemic—threatening business continuity for an industry accustomed to office-based, siloed secretary-attorney relationships. Because the firm had already adopted a collaborative administrative model since 2011 and deployed BigHand’s legal workflow tool BigHand Now, DLA Piper was able to move its entire workforce to home-working in just 36 hours.

Using BigHand Now, DLA Piper implemented automated workflows, task delegation and shared queues across 28 US offices (rolled out in a five-week deployment), supported by a Firm-wide Administrative Support Team (FAST) of eight. The BigHand solution increased task throughput by 70%+ in April, enabled extended submission windows (to 9pm PT), reduced outsourcing and delivered measurable time and cost savings while preserving client service and business continuity.

DLA Piper

Norma Spearman

Chief Legal Support Officer