Case Study: DLA Piper achieves greater administrative efficiency with BigHand Workflow Management

DLA Piper doubles lower-level task allocation in 6 months with BigHand Workflow Management

DLA Piper, a global law firm, faced the challenge of an unsustainable and costly traditional administrative support model. To reduce costs and improve efficiency, they needed a new way to delegate work and foster collaboration. They partnered with vendor BigHand to implement its Workflow Management task delegation tool as part of a major administrative restructure.

The BigHand solution provided the highly visual management information required for effective task delegation across multi-level teams. This enabled DLA Piper to delegate work to appropriately skilled resources, significantly improving visibility and control. The results were substantial: over 8,000 tasks are now tracked monthly, the proportion of work done by lower-level staff more than doubled within six months, and secretarial overtime was significantly reduced, cutting costs. BigHand also improved job satisfaction, retention, and provided data to shape future recruitment and knowledge transfer strategies.

DLA Piper