Case Study: DLA Piper achieves collaborative, cost-efficient administrative support and full task visibility with BigHand Now (BigHand)

DLA Piper Delivers Collaborative Administrative Resource Model with BigHand Now

Global law firm DLA Piper faced a need to reduce the cost of delivering administrative services and redesign a traditional one-to-one fee-earner/secretary model to support knowledge transfer, better collaboration and a career pathway for support staff. To gain the visibility and delegation controls required for a new shared-team structure, DLA Piper selected BigHand and its BigHand Now task delegation technology.

BigHand Now was rolled out across DLA Piper’s 28 US offices in five weeks, providing a single-dashboard view, automated workflows and task-routing to the right skill level. The solution enabled team-based support, doubled the proportion of work handled by lower-cost staff within six months, and now tracks over 8,000 tasks per month—reducing secretarial overtime, improving turnaround for timekeepers, increasing resource utilization and driving measurable cost and retention benefits for DLA Piper thanks to BigHand.

DLA Piper

Janet Celly

Chief of Business Operations