Case Study: DLA Piper boosts efficiency and reduces costs with BigHand Workflow Management

DLA Piper cuts document services costs and boosts efficiency with BigHand

DLA Piper, a global law firm, sought to reduce costs and increase operational efficiency by centralizing its document services function. To achieve this more corporate, process-led way of working, the firm partnered with vendor BigHand to implement its workflow management solution as a fundamental technology platform.

BigHand's solution provided the workflow engine to digitally manage and track document requests from fee-earners globally to a central team in Leeds. This implementation was cost-neutral compared to an analogue alternative and delivered significant benefits. The results included a stronger operating model, real process efficiencies, improved workload balancing, and cost savings, positioning DLA Piper ahead of competitors in centralizing back-office functions.

DLA Piper