Case Study: DLA Piper achieves greater efficiency and lower administrative costs with BigHand Workflow Management

DLA Piper boosts workflow efficiency with BigHand, doubling lower-level task allocation in 6 months

DLA Piper, a top-five global law firm, faced a challenge in increasing administrative efficiencies and reducing the cost of delivering back office legal support services across its North American offices. To address this, the firm implemented BigHand Workflow Management task delegation and workflow technology from vendor BigHand as part of a major administrative restructure.

The solution from BigHand facilitated the effective capture, delegation, and reporting of legal tasks. Following swift adoption, over 8,000 tasks are now sent through the BigHand system each month by over 1,000 daily users. The proportion of work carried out by lower-level, lower-cost staff more than doubled within six months, leading to significant cost reduction and improved staff management.

DLA Piper