Case Study: Dickinson Wright boosts operational efficiency with BigHand Workflow Management

Dickinson Wright streamlines support for ~100 new attorneys with BigHand

Dickinson Wright, a leading US law firm, faced a challenge with its traditional legal support staff model amid high attrition rates and the onboarding of nearly 100 new attorneys. With a significant portion of their support staff approaching retirement, the firm risked losing institutional knowledge and needed a scalable solution for administrative support. They turned to vendor BigHand and implemented its BigHand Workflow Management product to streamline task delegation and optimize workflows.

The solution from BigHand centralized task tracking and enabled the creation of a Firm Administrative Support Team (FAST). This allowed for the efficient redistribution of tasks, improved cross-office collaboration, and provided valuable cross-training opportunities. As a result, Dickinson Wright boosted operational efficiency, enhanced productivity by allowing higher-skilled staff to focus on complex work, and created a scalable foundation for future growth without disrupting client service.

Dickinson Wright