Case Study: Cripps achieves faster, more efficient legal workflows with BigHand

Cripps saves 10% in transcription effort with BigHand

Cripps, a UK-based law firm, sought to become more agile and client-centric by digitizing and automating its internal processes. Facing industry change and recent growth, the firm needed to improve operational efficiency and reduce costs. To achieve this, Cripps partnered with BigHand to implement its workflow management, SmartNote, and Capacity Manager products.

BigHand's solutions automated Cripps's internal documentation and task delegation processes. The implementation of BigHand SmartNote alone saved 10% in transcription effort by automating the creation and filing of attendance notes. BigHand provided the firm with a digital platform that increased transparency, improved cost-effectiveness, and positioned them for a paperless future, ultimately enabling them to deliver better service to their clients.

Cripps