Case Study: Cripps improves work allocation and workflow visibility with BigHand Workflow Management

Cripps improves work allocation with BigHand and gains visibility into support staff capacity and utilization

Cripps, a law firm, sought to improve the control and understanding of tasks moving through the firm, which had previously been opaque. They chose to implement the BigHand Workflow Management solution from their existing vendor, BigHand, to gain visibility and make data-driven decisions on work allocation.

Using BigHand Workflow Management, Cripps gained a transparent view of all tasks, enabling them to identify peaks, troughs, and blockages. The extensive data collected allowed the firm to analyze trends, make proactive resourcing decisions, and understand future business needs. BigHand's solution provided the firm with the visibility necessary to optimize workflows, especially in a hybrid working environment.

Cripps