Case Study: Clark Willis LLP achieves first-class client service with BigHand software

Clark Willis LLP maintains first-class service with BigHand while cutting four-hour delays

Clark Willis LLP, a law firm, faced the challenge of modernizing its working practices to remain agile and deliver optimal client service. They needed to enable fee earners to work flexibly outside the office without wasting time catching up later. To address this, the firm turned to vendor BigHand and its BigHand Professional software.

BigHand's solution allowed fee earners to dictate work remotely via an easy-to-use mobile app, ensuring no time was wasted. The software provided an audit trail for all work and allowed for prioritization to meet deadlines. The implementation was seamless, and the flexibility provided has helped the firm maintain its first-class client service as it grows. BigHand also earned a reputation as a valued partner by understanding the firm's business objectives.

Clark Willis LLP