Case Study: Clark Hill optimizes support services and remote working with BigHand Workflow

Clark Hill strengthens support across 25 offices with BigHand

Clark Hill, an Am Law 200 firm, faced a challenge in optimizing its support services and ensuring business continuity when enforced remote working began in March 2020. The firm needed a way to efficiently move work among its support staff remotely and gain actionable data to manage its support function. To address this, Clark Hill chose the BigHand Workflow Management solution from vendor BigHand.

BigHand implemented its workflow technology to automatically route tasks to the right skilled resource at the right cost. The solution provided Clark Hill with a centralized view of all work, enabling better work allocation based on deadlines and capacity. For the vendor BigHand, the key results included gaining vital visibility into firm-wide workflows, optimizing team capacity, and obtaining the data needed to make accurate, informed recruitment and operational decisions for the future.

Clark Hill