Case Study: Charles Russell Speechlys improves work allocation efficiency with BigHand Workflow Management

Charles Russell Speechlys Optimizes Work Allocation with BigHand Workflow Management

Charles Russell Speechlys, a legal firm, needed a better way to manage work allocation and reporting across support teams. Manual processes were slow and time-consuming, with stats and activity data taking days to compile, making it difficult to know whether the right person was doing the right task at the right cost. The firm turned to BigHand Workflow Management to replace those outdated methods.

With BigHand Workflow Management, Charles Russell Speechlys gained faster reporting, clearer data visibility, and better insight into team utilization and capacity. The firm could quickly generate reports instead of spending up to two full days manually assembling statistics, helping optimize workflows and support services. BigHand also surfaced useful operational insights, such as lower-than-expected printing activity and higher scanning volumes, enabling the firm to better understand how work was באמת being handled.

Charles Russell Speechlys

Claire Phillips

Head of Internal Client Services