Case Study: Charles Russell Speechlys boosts legal support efficiency and cuts turnaround times with BigHand Workflow Management

Charles Russell Speechlys cuts task turnaround from 99 to 18 hours with BigHand

Charles Russell Speechlys, an international law firm, faced challenges with inefficient manual task delegation and a lack of visibility into support staff workflows. This led to long turnaround times, inconsistent work quality, and difficulty in generating performance reports. To address this as part of a centralisation project, the firm partnered with vendor BigHand to implement its BigHand Workflow Management solution.

By implementing BigHand Workflow Management, the firm automated task routing and gained real-time data insights. This resulted in a dramatic improvement in efficiency, slashing the average task turnaround time from 99 hours to just 18 hours and reducing the average processing time from 3.36 hours to 0.74 hours. BigHand's solution provided the data transparency needed for better resource allocation and career development, ultimately enhancing client service and operational excellence.

Charles Russell Speechlys