Case Study: Charles Russell improves dictation efficiency with BigHand Speech Recognition

Charles Russell cuts dictation process time by at least 60% with BigHand

Charles Russell, a UK law firm, faced the challenge of maintaining cost-effectiveness while providing adequate support to a growing number of fee earners without increasing its secretarial headcount. The firm turned to BigHand and implemented its Speech Recognition service to provide a technological alternative to traditional dictation methods.

By deploying BigHand Speech Recognition, the firm empowered its fee earners to process their own documentation independently. The solution delivered a process time reduction of at least 60%, with work being returned in under 10 minutes. This allowed Charles Russell to increase its fee earner headcount by 10-15% without adding any secretarial support, significantly improving its cost ratio and delivering faster turnaround for clients.

Charles Russell