Case Study: Carroll & O’Dea Lawyers achieves operational excellence with BigHand Workflow Management

Carroll & O’Dea Lawyers improve support workflow across 3 offices with BigHand

Carroll & O’Dea Lawyers, a law firm established over 120 years ago, faced a challenge in optimizing its internal support service delivery. Their lawyers delegated work through a variety of informal methods like email and phone calls, making tasks difficult to track and manage. To address this and achieve operational excellence, the firm selected the BigHand Workflow Management solution from vendor BigHand.

The solution from BigHand centralized delegation by sending tasks with a form that captured all relevant instructions, automatically routing them to the right resource. This provided greater data visibility for informed business decisions and allowed for delegation from mobile devices. The firm gained internal buy-in by involving junior lawyers in the procurement process and is currently piloting the solution with the goal of streamlining service delivery and reducing turnaround times for improved client outcomes.

Carroll & O’Dea Lawyers