Case Study: Carolinas-based Law Firm improves time entry compliance and collections with BigHand AlertManager

Carolinas-based Law Firm - Customer Case Study

Carolinas-based Law Firm, a nearly 200-attorney legal practice, needed accurate real-time reporting on employee hours to manage collections and cash flow during the early COVID-19 crisis. Monthly reporting was too infrequent to catch delinquent time entries, and the firm lacked a reliable way to alert practice group leaders with current data.

BigHand implemented its AlertManager notification solution to send daily or weekly email alerts based on time entry and delinquent hours. This gave practice group leaders immediate visibility into compliance issues, helped the firm collect more reliable data faster, improved decision-making during the pandemic, and supported better realization and collections.