Case Study: Capsticks improves financial reporting and matter management with BigHand

Capsticks - Customer Case Study

Capsticks, a UK law firm, needed a more standardised and supportable way to handle management reporting after a key reporting employee left, creating risk around lost business intelligence and disconnected financial data. To address this, the firm worked with BigHand, using its Legal Business Intelligence solution to centralise reporting and give fee earners and management clearer visibility into financial performance, client matters, and budgets.

BigHand implemented fee earner dashboards and BI modules for general ledger, revenue, matter budgeting, and eventually pricing, with data integrated across time recording, case management, practice management, and HR systems. Capsticks is already seeing savings in headcount and system support, while also benefiting from a flat monthly subscription, proactive data-feed checks, and faster access to timely, consistent reporting that supports profitability, client service, and continuous improvement.

Capsticks

Rod Fripp

IT Director