Case Study: Browne Jacobson achieves efficient, sustainable growth with BigHand Workflow Management

Browne Jacobson LLP streamlines five UK offices with BigHand

Browne Jacobson LLP, a UK law firm, sought to grow sustainably and efficiently by improving operational processes and moving away from paper-based systems. To achieve this, the firm partnered with vendor BigHand to implement its BigHand Workflow Management and BigHand Capacity Manager solutions, aiming to increase work visibility, improve task allocation, and mitigate operational risk.

The BigHand solution digitized task delegation and management, creating auditable workflows from various request types and enabling real-time task assignment based on team capacity. This provided Browne Jacobson with greater process insight and more accurate measurement of service levels. While specific quantitative results are not listed, the implementation across five UK offices is underpinning a fundamental operational transformation, allowing for efficient and sustainable processes that support the firm's future growth and innovation.

Browne Jacobson LLP