Case Study: Brown Shipley improves mobility and client service with BigHand digital dictation

Brown Shipley boosts secure mobile dictation for nearly 100 users with BigHand

Brown Shipley, a UK private bank, faced challenges with inefficient analogue tape dictation systems that hindered their client communication speed and administrative workflow. They selected BigHand following a competitive tender to implement its enterprise digital dictation and mobility solution to drive efficiency and improve the client journey.

BigHand provided a secure, encrypted digital dictation system that enabled client relationship managers to send dictations from anywhere. The solution improved responsiveness to clients, allowed for prioritization of urgent work, and gave secretarial staff more flexibility to manage administrative workloads effectively. Brown Shipley reported significant benefits in efficiency and customer service within six months of going live.

Brown Shipley