Case Study: Bradley & Gmelich LLP boosts dictation efficiency with BigHand Digital Dictation and Speech Recognition

Bradley & Gmelich upgrades to BigHand Digital Dictation, Speech Recognition

Bradley & Gmelich LLP, a business law firm with offices in Southern California and the San Francisco Bay Area, needed a better way to manage dictations. The firm wanted a digital dictation solution that was easy to implement and use, while also providing speech recognition to reduce transcription time. BigHand Digital Dictation and BigHand Speech Recognition were selected to replace a mix of tape-based and non-legal dictation tools.

With BigHand, Bradley & Gmelich gained a more efficient workflow solution that let attorneys dictate, bill time, and send instructions from anywhere, while support staff could easily reassign work when needed. BigHand Speech Recognition significantly reduced transcription effort, with secretaries reporting transcription processing about 60% faster and accuracy above 80% on complex medical terms. The firm also said BigHand continued to improve over time and improved productivity across the team.

Bradley & Gmelich LLP

Cheryl Davis

Office Administrator