Case Study: Brachers eases dictation workflow frustrations with BigHand

Brachers installs BigHand for 90 users in 3 weeks

Brachers, a top-250 UK law firm, was facing significant inefficiencies with its first-generation standalone digital dictation system. The system lacked workflow flexibility, security, and remote working capabilities, which frustrated staff and risked client confidentiality. To address these challenges, Brachers sought an advanced digital dictation workflow solution from vendor BigHand.

BigHand implemented its BigHand3 digital dictation workflow solution, which provided automated workflow routing, priority setting, and secure remote submission capabilities. The solution resulted in streamlined productivity for both fee earners and secretaries, allowing for better workload management and guaranteed confidentiality. Brachers reported the project was one of its most successful, with the new infrastructure supporting the firm's growth and protecting its clients.

Brachers