Case Study: Morrish Solicitors LLP achieves rapid ROI and major productivity gains with BigHand Speech Recognition

BigHand Speech Recognition delivers significant ROI for Morrish Solicitors

Morrish Solicitors LLP, a 100‑staff law firm in the North East, faced poor results from old client‑side speech recognition and needed to free secretarial time, speed document turnaround and reduce reliance on temporary cover. Working with BigHand, they evaluated and chose BigHand’s server‑based Speech Recognition module (integrated with Dragon NaturallySpeaking) to test whether modern server‑side recognition could deliver real productivity benefits.

BigHand implemented its Speech Recognition module across departments, enabling authors to send dictations and internal notes directly to the Dragon server and receive transcriptions (including to mobile devices) within minutes. The rollout delivered measurable gains: accuracy for some users rose from 62% to 95% (and up to 97%) after first corrections, dictations were turned around in about 2 minutes, and one licence cost equated to one week’s temporary cover—allowing Morrish Solicitors LLP to avoid hiring temps during a maternity leave and capture significant cost and productivity savings.

Morrish Solicitors LLP

Jaime Lockwood

IT Manager