Case Study: Nicholas & Co achieves faster turnaround and higher productivity with BigHand

BigHand helps Nicholas & Co work and deliver faster

Nicholas and Company, a London law firm of 13 fee earners and 28 total staff, faced inefficient, ageing dictation processes — failing tape recorders, frequent repairs and replacements, poor audio quality, lack of remote access and threats to business continuity. To modernize its workflow and reduce costs, the firm selected BigHand’s digital dictation solution.

BigHand was implemented in May 2014 and replaced tapes with reliable digital dictation, delivering clearer audio, faster document turnaround, easier splitting of urgent work, greater visibility of workloads and true remote access (enabling fee-earners to dictate from abroad). The move cut mounting maintenance and replacement costs, improved productivity and staff satisfaction, and strengthened business resilience for Nicholas and Company.

Nicholas and Company

Gwen Philippou

Office Manager, Legal Practice Management