Case Study: Best Best & Krieger LLP optimizes legal workflow management with BigHand Workflow Management

Best Best & Krieger LLP optimizes legal workflow management with BigHand

Best Best & Krieger LLP, a full-service U.S. law firm, was looking to modernize legal workflow management and make better use of its secretarial and support teams. The firm wanted a more digital-first, data-driven approach to delegation and task tracking, and turned to BigHand Workflow Management to improve efficiency, visibility, and support a hybrid working model.

With BigHand Workflow Management, BB&K created a centralized, auditable workflow process that let administrators monitor assignments, reallocate work based on availability, and identify bottlenecks more quickly. The result was better task turnaround, improved use of centralized secretarial resources, more data-driven staff reviews, and stronger support for remote and flexible work; BigHand also reports that the solution reduced admin time by 40%.

Best Best & Krieger LLP

Jamie Zamoff

COO