Case Study: Baker Donelson optimizes remote working and client service with BigHand Workflow Management

Baker Donelson fast-tracks remote workflow rollout across North America with BigHand

Baker Donelson, an AM Law 200 firm, faced the challenge of ensuring optimal client service and effective team collaboration during its transition to remote work. To address this, the firm accelerated its deployment of BigHand's legal workflow technology to handle back-office task delegation and maintain client confidentiality.

The BigHand Workflow Management solution provided a centralized and secure platform for task delegation, automatically routing work to the appropriate support staff. This gave lawyers transparency over outstanding work and allowed support teams to work agilely. As a result, Baker Donelson equipped its staff for effective remote collaboration, ensured uninterrupted client service, and gained the visibility needed for proactive management of team capacity.

Baker Donelson