Case Study: Ashtons Legal achieves optimised flexible working and improved service delivery with BigHand Workflow

Ashtons Legal chooses BigHand Workflow to optimise flexible working practices and service delivery

Ashtons Legal, a leading East Anglia law firm with four offices, chose BigHand and its legal-specific BigHand Workflow to tackle inconsistent support workflows and a lack of visibility exposed by remote working. The firm needed a uniform way to delegate and process legal support work, identify bottlenecks, and move tasks around to support flexible working and future centralisation.

BigHand implemented BigHand Workflow to provide a centralised task view, assignment and progress tracking, and granular reporting on work types, volume, capacity and time utilisation. As a result, Ashtons Legal gained actionable operational data to reallocate resources, empower senior support staff to assign work at the right level, protect lawyers’ billable time, and make informed resourcing decisions to optimise flexible working and service delivery.

Ashtons Legal

Ben Hallatt

Chief Operating Officer