Case Study: Ashtons Legal optimizes flexible working and support delivery with BigHand Workflow

Ashtons Legal boosts workflow visibility across 4 offices with BigHand

Ashtons Legal, a law firm based in East Anglia, faced a challenge in managing legal support work uniformly across its four offices and remote teams. The firm needed better visibility over support workflows and a centralized system for delegating tasks. To address this, they chose to implement the BigHand Workflow Management solution from vendor BigHand.

The BigHand solution provided a centralized view of all tasks, enabling efficient work delegation and tracking. It delivered vital data insights into work types and capacity, allowing management to make informed operational decisions. The implementation empowered support staff and helped ensure lawyers optimized billable hours by delegating administrative work, ultimately future-proofing the firm's flexible working practices.

Ashtons Legal