Case Study: Anthony Gold Solicitors achieves time and cost savings and improved staff satisfaction with BigHand Now

Anthony Gold Solicitors take strides towards optimal efficiency with BigHand Now

Anthony Gold Solicitors, a progressive London mid-sized law firm, needed to move away from a traditional Fee Earner-to-Secretary model and paper-based task allocation that limited efficiency and increased staff stress. To improve task visibility, prioritisation and allocation across teams they invested in BigHand’s task delegation tool, BigHand Now.

BigHand implemented BigHand Now to create auditable digital workflows and configurable electronic forms that automatically assign and track tasks by team in real time. The change delivered greater visibility and control, reduced stress and support hours, lowered costs and the secretary-to-Author ratio, increased profit margins and faster, higher-quality client service, and boosted staff satisfaction; Anthony Gold is also extending BigHand’s tools (including Capacity Manager) for dynamic capacity planning.

Anthony Gold Solicitors

John O’Connor

Head of IT